Frequently Asked Questions

Have a question about an Adept Systems product? Check the FAQ first!

Q: When I try to upgrade the firmware with the ftp “put” command nothing happens. The hash marks showing download progress do not print. It just seems to hang.

March 4, 2011

Answer The default Windows 7 Firewall blocks the passive FTP ports used when downloading. The firewall allows the FTP connection from the command prompt but not the subsequent download using the “put” command. Turning off the firewall will fix it. When the download is blocked nothing is transferred to the GR4 so nothing will be [...]

Q: I can’t communicate with my router. What’s wrong?

August 9, 2010

Answer Sometimes when configuring multiple routers in quick succession using the same computer, IP communications will fail temporarily, for all the but the first router configured. The reason for this is that the IP stack on the computer caches the MAC address of each device in an ARP table, indexed to the IP address. The [...]

Q: Do you provide installation support for your products?

July 16, 2010

Answer Yes, we offer free phone and/or email first-time installation support for all our products.

Q: How does the GRouter4 compare to the i.Lon 600?

June 25, 2010

Answer The GR4 is an interoperable “drop-in” replacement for the i.Lon 600 for LON/IP routing. The GRouter4 has some additional features for other applications, such as support for manual mode configuration that does not require a configuration server.

Q: How do I locate the firmware version of my GRouter4?

May 12, 2010

Answer Open the status page of the GRouter4.

Q: I’m having trouble configuring the GRouter4 using Firefox 3.x. or Internet Explorer 8.x What’s wrong?

April 29, 2010

Answer If you are using a firmware version prior to 4.11.011, there is an incompatibility with FireFox version 3.0x and Internet Explorer 8.x. When using the web interface with earlier versions of the GRouter4 Firmware and FF3 or IE8, “Submit Changes” can cause the web server on the GR4 to crash, thereby causing the router [...]

Q: Can I batch configuration changes and the IP address together?

March 2, 2010

Answer If you are using firmware versions 4.11.011 or earlier, it is recommended that when changing to IP address to do it separately from other configurations changes. In other words, change the IP address only and do not make other configuration changes until after the reboot. Also use the “OK to power down” button on [...]

Q: How do I locate the versions of my ILCS, LonMaker, or LNS?

February 18, 2010

Answer LCS (i.Lon Configuration Server): Open ILCS; select the Help>About menu. LonMaker: Open LonMaker; click on the icon in the upper left corner of the window and select the About… menu. (This will also show the version of LNS Server.) LNS Server (if you don’t have LonMaker): Open the Windows Control Panel; open Add or [...]

Q: What are the system requirements?

January 15, 2010

Answer Internet browser i.Lon Configuration Server: 2.x or later LonMaker 3.2x LNS Server 3.2x

Frequently Asked Questions

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