FAQ
Q: I’m having trouble configuring the GRouter4 using Firefox 3.x. What’s wrong?
There is an incompatibility with FireFox version 3.0x and all versions of the GR4 firmware. When using the web interface from FireFox 3.0x, Submit Changes can cause the web server on the GR4 to crash, thereby causing the router to reboot. This will be fixed in a future release. FireFox version 2.x or earlier, Internet Explorer 7.x or earlier and all versions of Safari do not have this problem.
Q: Can I batch configuration changes and the IP address together?
It is recommended that when changing to IP address to do it separately from other configurations changes. In other words, change the IP address and reboot. Do not change configuration information on other pages on the same flash write reboot cycle.
Q: What are the system requirements?
- Internet Browser: Internet Explorer All versions, Safari all versions, Firefox Versions 2.x or older (not currently compatible with firefox 3.x)
- i.Lon Configuration Server: 2.x or later
- LonMaker 3.1x or later including 3.2x
- LNS Server 3.0x or later including 3.2x
Q: How do I locate the versions of my ILCS, LonMaker, or LNS?
ILCS (i.Lon Configuration Server): Open ILCS; select the Help>About menu.
LonMaker: Open LonMaker; click on the icon in the upper left corner of the window and select the About… menu. (This will also show the version of LNS Server.)
LNS Server (if you don’t have LonMaker): Open the Windows Control Panel; open Add or Remove Programs; select the Echelon LNS Server item; select “Click here for support info.”
Q: How do I locate the firmware version of my GRouter4?
Open the home page of the GRouter4.
Q: How does the GRouter4 compare to the i.Lon 600?
The GR4 is a drop-in replacement for the i.Lon 600 for LON/IP routing, with additional features.
Q: Do you provide installation support for your products?
Yes, we offer free phone and/or email installation support for all our products.
Q: Can I upgrade from older versions of the GadgetGateway firmware?
Yes, for those upgrading firmware version prior to 2.00B9, a new PROM is required. Complimentary PROM upgrades are available (shipping not included). Contact Adept for your free upgrade.
Q: I can’t communicate with my router. What’s wrong?
Sometimes when configuring multiple routers in quick succession using the same computer, IP communications will fail temporarily, for all the but the first router configured. The reason for this is that the IP stack on the computer caches the MAC address of each device in an ARP table, indexed to the IP address. The first router that responds on 10.0.2.40 will have its MAC address associated with 10.0.2.40 in the ARP table. Because we ship every router with the same default address, the first time each router is accessed it is on the same IP address. The next router that uses 10.0.2.40 will have a different MAC address and when the computer tries to communicate with it, the computer may use a stale cached MAC address instead. To clear the ARP table entry for 10.0.2.40, in Windows, Linux, or OS X, enter on the command line (or DOS prompt):
arp -d 10.0.2.40
Q: How do I install the PROM upgrade for the GadgetGateway 1A?
Follow the Prom Upgrade Instructions on the downloadable PDF.
